Return Policy

Last updated: 01.05.2025

At TechOutletSale, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy in accordance with the terms outlined below.

1. Return Eligibility

You may return a product within 14 days from the date of delivery, provided that:

• The item is unused, in its original condition, and in the original packaging.

• The product has not been damaged or altered in any way.

2. Non-returnable Items

The following items are non-returnable:

• Products that are personalized or custom-made.

• Products that have been opened or used (such as software, or items that are sealed for health or hygiene reasons).

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team via email at [email address] with your order number and the reason for the return.

2. We will provide you with a return authorization and instructions on how to return the item.

3. Please package the item securely and include your order number inside the return package.

4. Return Shipping Costs

Unless the return is due to a defect or error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

5. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. The refund will be processed within 7-10 business days from the receipt of the returned item.

6. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact our customer service team immediately at [email address] with your order number and photos of the damage or defect. We will resolve the issue by offering a replacement or refund.

7. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with our return policy and place a new order for the desired product.

8. Right to Refuse Return

We reserve the right to refuse a return if the item does not meet the eligibility requirements, including being opened, used, or damaged.

9. International Returns

For international customers, please be aware that the return shipping costs are your responsibility. Additionally, any customs duties or taxes on returns are non-refundable.

10. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team at:
📧 contact@techoutletsale.com